Privacy Policy
Data stewardship is a core responsibility. Every system we build embeds privacy and compliance from inception.
Effective Date: October 5, 2025
1. Scope
This Policy covers personal information processed through our professional consulting, automation builds, hosted dashboards, and related websites. Relay Labs acts primarily as a data processor for client business data and as a controller only for its own business operations and marketing.
2. Information We Collect
We collect business-related identifiers (names, emails, phone numbers, firm details), account credentials, billing data, communication metadata, system logs, and usage analytics. We do not intentionally collect sensitive data such as health, biometric, or payment-card information beyond invoicing details.
3. Legal Bases (EU/UK GDPR)
Where applicable, processing occurs under: contract necessity (service delivery); legitimate interest (security, fraud prevention, internal analytics); consent (optional communications); legal obligation (record keeping, compliance).
4. Use of Information
Data is used to: design and deliver automation systems and dashboards; authenticate users and manage client accounts; operate telephony, messaging, and AI functions; provide customer support and compliance assistance; invoice and collect payments; maintain security and fulfil legal requirements.
6. Data Retention
Data is retained only as long as required to deliver contracted services or meet legal obligations, then securely deleted or anonymized. Retention schedules differ for implementation records, support tickets, and invoices.
7. International Transfers
Cross-border transfers use appropriate safeguards such as Standard Contractual Clauses and additional technical protections (encryption, access control).
8. Security
We employ layered safeguards: encryption at rest/in transit, access limitation, audit logging, and environment isolation. While no system is infallible, security controls are proportionate to risk and reviewed periodically.
9. Individual Rights
Where applicable law grants rights, individuals may request access, correction, deletion, restriction, or portability of their data. Relay Labs, when acting as a processor, forwards such requests to the relevant client controller. Contact privacy@poweredbyrelay.com to begin a request.
10. Children
Our services target businesses only and are not intended for individuals under 18. Any identified minor data is promptly deleted.
11. Dispute Resolution
Privacy-related inquiries should be sent to privacy@poweredbyrelay.com. Unresolved issues follow the arbitration procedures in the Relay Labs Terms of Service.
12. Policy Updates
We may revise this Policy to reflect regulatory or operational changes. Material revisions will be announced via email or client dashboard before taking effect.
13. Contact
Relay Labs LLC, 111 Town Square Place, Suite 1201, Jersey City, NJ 07310. Email: privacy@poweredbyrelay.com